Orders are processed and sent within 1 to 5 business days. You will receive an email confirming that we have received your order. If the item is no longer available, we will contact you immediately.

When your package is ready for shipment, we will contact you with a tracking number for you to locate it. Someone must be present at the shipping address to receive the package.

Once the order is shipped, the customer is responsible for the package. The Brightcart Inc. cannot be held responsible for damaged, lost, or stolen packages, receipt of which has been confirmed by the carrier. Be sure to check with the carrier to ensure your delivery. Any unforeseen carrier delays are not the responsibility of The Brightcart Inc.

Any additional fees, taxes (for some provinces, states, or countries) or customs fees are the responsibility of the customer. It is vital that you track your package; it may be retained at the customs and returned if the customer does not follow the procedures or pay any applicable customs fees. The Brightcart Inc. will not make any refunds in these instances.

*Note: In the case of additional fees for an international shipment, we will inform you of these in advance.